The Patient Care Representative supports the site team through exemplary customer service to our patients, adhering to established protocols and work processes, and successfully managing volume without ever compromising quality.

Job purpose

The Patient Care Representative supports the site team through exemplary customer service to our patients, adhering to established protocols and work processes, and successfully managing volume without ever compromising quality.

Duties and responsibilities

A Patient Care Representative is responsible for:

• Greeting and welcoming patients
• Organizing and coordinating patient in-take and other appointments
• Accurately enters/updates patient information in system
• Assisting patients with completion of paperwork when necessary
• Scanning, updating and filing medical records
• Answering phone calls, questions, etc. in a prompt and polite manner
• Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
• Handling cash and co-payments accurately and responsibly
• Providing outstanding customer service to every patient
• Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.

Qualifications

A candidate’s qualifications will include:

• Excellent verbal, written, and interpersonal communication skills
• Detail-oriented and a team player
• Computer Proficiency (including Microsoft Suite) and superior keyboarding skills (approximately 55 wpm)
• Happy, welcoming, and can-do attitude with patients and co-workers
• Flexible/adaptable nature to work in a continuously evolving environment
• Must exhibit passion for outstanding results and compassion for those we work with and serve
• Up to one year of experience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment)
• Ability to effectively interact with physicians, patients and other staff members
• Bilingual a plus

Additional Information

This job will require designated shifts during site hours, as well as some weekend and holiday availability (will depend on schedule necessary at facility)

Physical requirements

Ability to sit and stand for periods of time.