CityMD

Assistant Manager

US-NJ-Hudson County
ID
2016-1307
Category
Management

Overview

Job purpose

The Assistant Site Manager is responsible for assisting in managing, overseeing and ensuring the successful administrative, financial and operational aspects of a site. Essentially, an Assistant Site Manager is responsible for:

  • Supporting a patient-centric urgent care experience from welcome to departure of the facility
  • Fostering an inviting and hospitable environment where the patient feels appreciated and well-cared for
  • Aiding in an experience where the patient will want to come back and refer their family and friends to the site for all their urgent care needs

Responsibilities

The primary duties and responsibilities of an Assistant Site Manager may include (but not limited to):

 

Site Management

  • Presiding over the “patient flow” at the site
  • Making sure that a registered patient gets assigned to the correct exam room and that the doctors know (during busy periods) which patient within their zone is to be seen next
  • Managing the performance of the front desk operation; understanding at all times of how many patients have visited the site, whether there are any delays in the registration process, and what follow-up needs to be conducted after a patient is discharged
  • Ensuring that the PCRs are compliant with all duties related to registration and discharge, including insurance eligibility checks, proper registration, and referrals when needed
  • Assisting the Site Manager in preparing the schedule for non-providers (physician scheduling is not done by the assistant manager)
  • Ordering all medical supplies, medications, vaccinations and office supplies for the site
  • Monitoring the site making sure the site is clean and presentable
  • Opening and closing the site as required
  • Assisting the site manager in administrative and operational responsibilities; provide coverage when the site manager is not on the premises

People Management

  • Building strong positive communication with physicians and works as a team to enhance the success of the practice
  • Ensuring staff maintains professionalism at all times including proper uniform attire, manner of performing professional duties and all forms of communication with patients, families and companies with which we do business
  • Coaching, managing, and developing the staff when site manager is not present

Business and Patient Management

  • Maintaining patient confidentiality in accordance to policy and procedure as well as HIPAA requirements
  • Interacting with patients (and families) at discharge in a courteous and respectful manner, resolving disputes, and reviewing patient satisfaction cards

Qualifications

A candidate’s qualifications will include:

  • 1-3 years of managing experience a must (urgent care, medical practice, hospital, retail, hospitality or restaurant industries)
  • Bachelor’s Degree in Hospitality Management, Hotel/Restaurant Management, Business or other applicable degree preferred (will consider relevant management experience in lieu of degree)
  • Exceptional patient/customer service skills
  • Happy and positive thinking, able to project this attitude around others
  • Must exhibit passion for outstanding results and compassion for those we work with and serve
  • Ability to successfully multi-task
  • Time management skills
  • High attention to detail
  • Ability to work in a fast-paced/ever-changing environment
  • Good computer skills (knowledge of  a PC, Microsoft Office programs)
  • Ability to work well in a team environment 
  • Exceptional communication skills
  • Great leadership qualities a must
  • Able to handle group dynamics (help bringing unity to a diverse group)
  • Able to troubleshoot when necessary
  • Comfortable with constructive confrontation and counseling management
  • Has an entrepreneurial spirit and takes a proactive approach to business operations
  • Bilingual a plus
  • Cardiopulmonary resuscitation (CPR) certified a plus

 

Additional Information

This job will require long shifts, weekend, closing, and opening shifts (will depend on schedule necessary at facility)

 

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