• Site Manager

    Job Locations US-WA-Kent
  • Overview

    Job purpose

    The Site Manager is responsible for managing, overseeing and ensuring the successful administrative, financial and operational aspects of a site. Essentially, a Site Manager is accountable for delivering a(n):

    • Patient-centric urgent care experience from welcome to departure of the facility
    • Inviting and hospitable environment where the patient feels appreciated, comfortable, and at ease
    • Exceptional experience where the patient will want to come back and refer their family and friends to the site for all their urgent care needs


    Duties and responsibilities

    The primary duties and responsibilities of a Site Manager may include (but not limited to):

    Site Management

    • Scheduling the front desk, scribes, medical assistants, and x-ray technician for the site (physician scheduling is not done by the managers) including operational, PTO, and Payroll hours; Assistant Site Manager will help in the scheduling process as needed
    • Coordinating and ensuring the cleanliness, appearance, orderliness, and safety of site environment
    • Understanding at all times of how many patients have visited the site, whether there are any delays in the registration process, and what follow-up needs to be conducted after a patient is discharged
    • Monitoring patient flow, managing ongoing daily front and back office operations closely (e.g., making sure that a registered patient gets assigned to the correct exam room and that the doctors know, during busy periods, which patient within their zone is to be seen next)
    • Opening and closing the site
    • Ordering supplies and routinely testing equipment for quality assurance


    People Management

    • Supervising, managing, monitoring, coaching, developing and evaluating performance of all staff on an ongoing basis in accordance with applicable performance standards (with the exception of the doctors)
    • Building strong positive communication with physicians and working as a team to enhance the success of the practice
    • Ensuring staff maintains professionalism at all times including proper uniform attire, manner of performing  professional duties and all forms of communication with patients, families and companies with which we do business
    • Implementing, monitoring and taking corrective measures to ensure that the CityMD culture is being observed at all times, by all employees
    • Conducting formal performance reviews of all staff (other than physicians)
    • Collaborating with the HR team to formalize a development plan for staff as well as managing employee relations issues such as providing employees with formal write-ups and suggestions for improvement, and administering terminations as needed
    • Holding departmental meetings and on-site training sessions as needed

    Business and Patient Management

    • Interacting with all major vendors, sales representatives, and other visitors to the site
    • Meeting with patients to discuss any concerns regarding their visit
    • Maintaining patient confidentiality in accordance to policy and procedure as well as HIPAA requirements
    • Being courteous and respectful when interacting with patients and family members
    • Monitoring the site expense budget and keeping purchases/expenditures within guidelines
    • Inspecting facility on a daily basis for any structural, cosmetic or operational repairs
    • Following-up with corporate departments (e.g., IT, Payroll, Aftercare, etc.) for support and escalation of operational and/or patient issues
    • Creating, analyzing and reporting on various business metrics such as, but not limited to: wait times, provider patients per hour, site NPS and survey comments, Yelp reviews, etc.



    A candidate’s qualifications will include:

    • 3-5 years of management experience a must (urgent care, medical practice, hospital, retail, hospitality or restaurant industries)
    • Bachelor’s Degree in Hospitality Management, Public Health, Hotel/Restaurant Management, Business or other applicable degree preferred (will consider relevant management experience in lieu of degree)
    • Has an entrepreneurial spirit and takes a proactive approach to business operations
    • Exceptional patient/customer service skills
    • Must exhibit passion for outstanding results and compassion for those we work with and serve
    • Happy and positive thinking, able to project this attitude around others
    • Ability to successfully multi-task
    • Time management skills
    • High attention to detail
    • Ability to work in a fast-paced/ever-changing environment
    • Strong computer skills (knowledge of a PC, Microsoft Office programs)
    • Ability to work well in a team environment 
    • Exceptional communication skills
    • Excellent leadership qualities a must
    • Able to handle group dynamics (help bringing unity to a diverse group)
    • Able to troubleshoot when necessary
    • Comfortable with constructive confrontation and counseling management
    • Bilingual a plus
    • Cardiopulmonary resuscitation (CPR) certified a plus

    Additional Information


    This job will require long shifts, weekend, closing, opening shifts (will depend on schedule necessary at facility), and must work on-site.

    Physical requirements

    The job may require, from time to time, lifting heavy objects on a regular basis, do repetitive tasks with few breaks, and require light cleaning.

    Direct reports

    The Site Manager will be responsible for directly managing the X-Ray Technicians, Medical Assistants, Shift Supervisors, Scribes and Assistant Manager(s).

    CityMD is an Equal Opportunity Employer 


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